Responsible Gaming at 25bd
25bd is committed to providing a safe, fair and enjoyable betting environment for every adult player in Bangladesh. We give you the tools, guidance and support to keep gaming fun — and to step back when you need to. Your wellbeing always comes first.
At 25bd, we believe that sports betting and casino gaming are a form of entertainment — a way to add excitement to a cricket match or enjoy a few spins on a favourite slot game. They should never become a source of financial stress, emotional harm or personal hardship.
The 25bd Responsible Gaming Pledge
25bd operates a strict 21+ policy across every part of its platform. No player under the age of 21 may register an account, make a deposit or place a bet on 25bd under any circumstances. This is not merely a terms-and-conditions formality — it is a hard enforcement boundary backed by identity verification and account monitoring.
We provide every registered player with a full suite of self-management tools including deposit limits, session time limits, reality checks, cooling-off periods and permanent self-exclusion. These tools are accessible directly from your account dashboard at any time, with no waiting period and no questions asked.
Our customer support team is trained specifically in responsible gaming topics and is available 24 hours a day, 7 days a week, 365 days a year. If you or someone you know is struggling with gambling behaviour, our team is ready to listen and to help connect you with the right resources — whether that means activating a self-exclusion, adjusting limits, or simply having a conversation about your options.
25bd will never send promotional offers to players who have set responsible gaming limits or who have requested a cooling-off period. We respect every player's decision to set boundaries, and we do not use marketing pressure to undermine those decisions.
25bd puts the following responsible gaming tools in your hands. All of them are available for free, directly from your account dashboard settings, with immediate effect.
Deposit Limits
Set a maximum daily, weekly or monthly deposit cap on your account. Once your chosen limit is reached, no further deposits will be accepted until the limit period resets. You can reduce your deposit limit instantly, but any increase requires a 24-hour cooling-off period before it takes effect — giving you time to reconsider.
Session Time Limits
Define how long you can remain logged in to 25bd in a single gaming session. When your session time limit is reached, you will be automatically logged out and prompted with a summary of your session activity — time spent, bets placed and net result. This helps keep you aware of how long you have been playing.
Reality Checks
Enable periodic reality-check notifications that appear on screen during your gaming session at intervals you choose — every 15, 30, 45 or 60 minutes. Each notification displays how long you have been playing in the current session, how much you have wagered and your net position. You can then choose to continue or log out.
Cooling-Off Periods
If you feel you need a short break from betting, you can activate a cooling-off period of 24 hours, 48 hours, 7 days or 30 days. During this period your account will remain active but you will not be able to place bets or make deposits. All cooling-off requests are activated immediately and cannot be shortened once set.
Self-Exclusion
If you feel that gambling is causing you harm, you can request a full self-exclusion from 25bd for a minimum period of 6 months, or permanently. Self-exclusion locks your account completely — no logins, no deposits, no bets. During a self-exclusion, 25bd will also suppress all marketing communications to you. We honour every self-exclusion request without exception.
Account Closure
You may request permanent closure of your 25bd account at any time by contacting the support team. Permanent closure is different from self-exclusion — it means your account will be deactivated and your personal data will be handled in accordance with our data retention policy and legal obligations. Any remaining balance will be processed for withdrawal before closure.
Setting up responsible gaming controls on your 25bd account takes less than two minutes. Follow these steps to access the tools available to you.
Log In to Your Account
Visit 25bd.io and log in to your player account using your registered username and password. Make sure you are on a secure, private connection before accessing your account settings.
Navigate to Account Settings
Click on your username or profile icon in the top right corner of the screen to open the account menu. Select "Account Settings" from the dropdown list.
Select Responsible Gaming
In the account settings panel, locate the "Responsible Gaming" tab. This section contains all the player-protection tools listed above — deposit limits, session limits, reality checks, cooling-off periods, and self-exclusion.
Choose and Apply Your Limits
Select the tool you wish to activate, enter your preferred parameters (e.g., a daily deposit cap of ৳2,000 or a 30-minute session time limit) and confirm your choice. Limit reductions and cooling-off periods take effect immediately.
Contact Support If Needed
If you are unable to access account settings or would prefer to have a responsible gaming tool activated by a member of the team, contact 25bd support via live chat or email at any time. The team will action your request immediately and confidentially.
Problem gambling can develop gradually and is not always obvious to the person experiencing it. The following warning signs may indicate that gambling is starting to have a negative effect on your life. If any of these apply to you, we encourage you to reach out to 25bd support or a dedicated helpline.
Spending more money on gambling than you originally planned or can afford to lose
Chasing losses — continuing to bet in order to win back money you have already lost
Neglecting work, family, studies or other responsibilities because of time spent gambling
Feeling anxious, irritable or restless when you are not gambling or when you try to stop
Borrowing money, selling possessions or taking loans to fund gambling activity
Hiding your gambling behaviour from family members or close friends
Using gambling as a way to escape stress, anxiety, depression or personal problems
Repeatedly trying to cut back or stop gambling without success
If you recognise any of these signs in yourself or someone you care about, please do not wait. Contact 25bd support immediately or reach out to a mental health or gambling support professional. Seeking help is a sign of strength, not weakness. The 25bd support team is trained to respond with empathy and without judgement.
Honest self-reflection is one of the most powerful tools in responsible gaming. Take a moment to consider the following questions. If you answer "yes" to two or more of them, we strongly recommend speaking with a member of the 25bd support team or contacting a dedicated support organisation.
Have you ever bet more than you could comfortably afford to lose? Think about whether your gambling spending has ever put pressure on your household budget, rent, bills or savings.
Have you ever needed to gamble with larger and larger amounts to feel the same level of excitement? This is known as tolerance and is one of the earliest indicators that gambling behaviour may be escalating.
Have you ever made repeated unsuccessful efforts to control, cut back on, or stop gambling? Difficulty stopping despite wanting to is a key marker of problem gambling behaviour.
Have you ever felt restless or irritable when attempting to reduce or stop gambling? Emotional discomfort when not gambling — sometimes called withdrawal — can indicate dependency.
Do you use gambling as a way to cope with stress, anxiety, low mood or difficult life events? Using gambling as an emotional escape is associated with a higher risk of developing problem gambling habits.
Have you ever lied to family members, friends or colleagues about the extent of your gambling activity? Concealment of gambling behaviour is a strong indicator that the individual is aware on some level that the behaviour is problematic.
Has gambling ever caused you to miss work, university, family commitments or important events? When gambling starts to crowd out responsibilities and relationships, it has moved beyond entertainment into harmful territory.
This self-assessment is not a clinical diagnostic tool. It is intended to prompt reflection. If your answers concern you, please contact the 25bd support team via live chat or email. Your conversation will be handled with complete confidentiality and without any impact on your account standing.
25bd takes the protection of minors extremely seriously. The platform is designed exclusively for adults aged 21 and above, and multiple layers of age verification are in place to prevent underage access. However, we also recognise that parents and guardians play a critical role in ensuring children do not access online gambling platforms.
If you share a device with children or young adults, we strongly recommend taking the following steps to prevent accidental or intentional access to online gambling content:
- Never allow children to use a device on which you have saved gambling login credentials.
- Always log out of your 25bd account when you are finished playing, especially on shared or family devices.
- Enable parental control software on shared devices and browsers to filter gambling-related content.
- Keep your 25bd account password private and never share it with anyone, including family members.
- If you suspect a minor in your household has created an account on any gambling platform, contact the platform's support team and report it immediately.
If you believe a minor has registered or is using a 25bd account, contact the 25bd support team immediately via live chat or email. We will investigate and take action without delay. All such reports are treated as high priority.
Live Chat
Reach a trained responsible gaming support agent instantly via the live chat button inside your account dashboard. Available around the clock, every day of the year.
Under 1 minuteEmail Support
Send a detailed message to the 25bd responsible gaming team at [email protected]. Mark the subject line "Responsible Gaming Request" for priority routing.
2–6 hoursContact 25bd support via WhatsApp for a quick and private conversation. Available to all registered account holders during Bangladesh Standard Time (BST, UTC+6) hours.
Under 5 minutesAccount Dashboard
All responsible gaming tools — deposit limits, session limits, cooling-off periods, reality checks and self-exclusion — are accessible directly from your 25bd account settings panel.
Instant activationPlay Responsibly with 25bd
Gaming is most enjoyable when it stays fun. Use the tools available to you, set your limits, and always play within your means. 25bd is here to support you every step of the way.
By using 25bd you confirm you are aged 21 or above. Gambling involves risk. Please read our Terms & Conditions and Privacy Policy before playing.